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Frequently Asked Questions
When will my order ship?
Our current order processing time is 1-3 business days. Pre order processing is subject to change based on availability. You will receive an email with estimated pre order processing time once the sale is over. The above mentioned is NOT including shipment time. You will receive tracking once your order is shipped, and you will be able to track shipment delivery updates there.
(*Processing times are subject to change, but rest assured we are committed to keeping you in the loop if that were to happen.)
What are my shipping options?
Shipping time depends on delivery location, and what shipment option is chosen at the time of check out.
(*Shipping times are subject to change, based on events that are out of our control, but rest assured we are committed to keeping you in the loop if that were to happen.)
What is your return policy?
Returns are accepted 10 days after delivery date. Please reach out to us through our contact form and we will help get you started on your return. Returns are in the form of store credit only. Return Shipping is not included.
Exclusions apply based on situational circumstances.
(*Due to the increased discount applied to pre-order items, pre-order items are not eligible for returns.)
How do I cancel or change my order?
We are able to cancel or change your order up until the time the order is processed. If you need to cancel or change your order please message us immediately using our contact form. If your order has already been processed, or has already shipped, we will walk you through your options for exchange or return for store credit.
What is Candle & Wax Melt Care?
Follow THIS LINK for all info on candle and wax melt safety and care.
OFFERING FREE LOCAL DELIVERY
The Brass Bee offers fee local delivery on orders $50 and up within a specified radius of our warehouse.
If you're interested in taking advantage of our local delivery service, select the option in checkout to confirm eligibility based on your zip code.